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Support Engineer

Antimetal

Antimetal

Customer Service
New York, NY, USA
Posted on Friday, May 12, 2023

Opportunity

Cloud spend is expected to hit roughly $600 billion this year, growing at 22.5% YoY.

Cloud costs are the fastest growing expenditure and primary source of budgetary complexity for most companies, requiring a great deal of ongoing effort and resources. Nearly half of all companies struggle to control cloud expenses and more than a quarter take weeks or months to detect cost increases.

Outside of just optimizing costs, companies have to hire armies of engineers whose sole job is to architect, manage, and deploy cloud infrastructure. The necessity for these large teams, even at small companies, underscores a significant problem.

We need a new cloud experience.

Antimetal

Antimetal is changing the way companies use the cloud.

We’ve built a solution that automates the entire cost optimization process, providing personalized savings recommendations based on each customer’s unique usage and infrastructure profile. To date, our technology has helped companies save tens of millions of dollars and thousands of engineering hours.

Simultaneously, we are rapidly branching out into infrastructure-related products, aiming to simplify and enhance the cloud management experience.

We’ve made the cloud cheaper to use. Now we’re making it easier to use.

We are backed by world-class investors and are looking to expand our small team to help manage the explosive growth we’ve seen. That’s where you come in.

Role

As a Support Engineer, you will play a critical role in delivering outstanding technical support to our customers. Your ability to establish positive relationships with customers will be essential in ensuring they have an exceptional experience with Antimetal.

You will be responsible for promptly addressing customer inquiries and providing solutions while working alongside our engineering team to diagnose and resolve technical issues. In addition, you will have the opportunity to make recommendations for process improvements and contribute to the ongoing development of Antimetal’s support capabilities.

You

You should have 3+ years experience in customer support, preferably in a technical support role at a high-growth B2B company, plus:

  • Passion for delivering exceptional customers and solving technical problems

  • Experience in software development and engineering

  • Proficient in SQL

  • Strong communication skills with the ability to explain technical concepts in a clear concise manner to individuals of varying technical backgrounds

  • Detail oriented

  • High level of autonomy and independence

  • Creative

  • Fast learner with the ability to adapt to ambiguity


Nice to have:

  • Knowledge of and experience with cloud platforms such AWS, GCP, and Azure

  • Experience with monitoring tools and systems

  • Ability to analyze logs and use debugging tools to troubleshoot issues

Benefits

  • 100% employer-covered health, dental, and vision

  • Monthly fitness stipend

  • Dinner provided in office

  • Quarterly off-sites

Location

NYC - We are in-person only and have a fantastic office in Tribeca!