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Senior People Operations Generalist



People & HR, Operations
Argentina · Remote
Posted on Friday, March 15, 2024
About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.
The People Team
At Chainlink Labs, the People Team plays a pivotal role in driving the company's growth and shaping its future. We strive to make Chainlink Labs the premier destination in the Web3 space. Our goal is to attract, inspire, and retain a global, diverse and highly skilled workforce that continually raises the bar for performance and in driving impact. We foster an environment in which career-defining moments are created, offering meaningful challenges that unlock unprecedented opportunities for personal and professional growth. We compete fiercely in the Web3 labor market and extend our reach into the Web2 talent pool, always aiming to share knowledge and onboard non-Web3 talent into our company and industry. The People Team is at the forefront of these endeavors, playing a crucial role in nurturing a culture where the business and our employees win.
Chainlink Labs is seeking an experienced Sr. People Operations Generalist to join our dynamic team. This position is part of the People Services team, which designs and operates the systems and infrastructure to deliver an outstanding employee experience. The Sr. People Generalist will be the main point of contact for all HR inquiries from initial requests through fulfillment and will partner with our global team(s) to identify solutions and resolve employee issues in a timely manner. You will be expected to be independent and proactive, with a customer service mindset and great stakeholder management skills.

Key Responsibilities

  • You will support employees by being the first point of contact with information related to benefits, onboarding, payroll, etc.
  • Ensure the accuracy of employee data through the management of employee systems and processes.
  • You will assist with programs that reach all employees, ensuring they run smoothly, so employees can focus on doing the best work.
  • We strive for continuous improvement of ourselves and the experience we create for our stunning colleagues. You will have the opportunity to learn new tools and techniques that can then be applied to simplify, optimize and automate work across our People team.
  • Help create, author, and manage our HR knowledge base.
  • Assist with analyzing, intaking, and operationalizing new employee services (from pre-hire to offboarding).
  • They will work with the operations leader to support, investigate and resolve employee relations issues.
  • Performs other responsibilities as directed

Skills & Qualifications

  • Minimum qualification: Bachelor’s degree in Human Resources, Business, Management or a related field.
  • Minimum of 5+ years as an HR Generalist in a fast-paced environment.
  • Experience as a user of HR tools (Workday, JIRA, Google Suite, Confluence, etc.)
  • User-focused. You see solutions where others see problems. You are always looking for ways to make improvements and continuously simplify the candidate and employee experience.
  • Unfazed. You have the ability to work in a fast-paced environment.
  • You have experience creating and developing processes and documentation (SOP).
  • You have a high sense of urgency and customer focus.
  • You’re proficient in tools that help eliminate manual steps from HR processes by automating and integrating to ensure greater operational efficiency.

Preferred Qualifications

  • Knowledge and experience with EMEA or LATAM statutory regulations and implementations.
  • Proficient in multiple languages (both verbal and written)
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).
Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.
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