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Client Support Specialist

Immunefi

Immunefi

Customer Service
Remote
Posted on Thursday, March 28, 2024

About Immunefi

Immunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we’re looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you’re looking to join a fast-paced, problem solving environment at the very core of decentralized finance, then read on.

Summary

We are seeking a proactive and detail-oriented individual to join as a Client Support Specialist. This position plays a critical role in bolstering the security posture of esteemed projects (clients), ensuring the integrity of their code bases, protecting user funds, and rewarding skilled security researchers (whitehat hackers) for their efforts. As an integral part of Immunefi's support function, you will play a key role in orchestrating seamless assistance for projects and collaborating closely with security researchers to maintain a robust defense against potential threats to Web3 users.


Role Overview

As a Client Support Specialist, you will serve as the primary liaison between projects, security researchers, and Immunefi, playing a pivotal role in fostering and nurturing strong relationships at the heart of the Web3-security ecosystem. Your core responsibilities will encompass maintaining regular communication with projects, facilitating the coordination of bug reports and rewards, managing diverse information requests, and ensuring seamless communication among all stakeholders. Your expertise in support and mediations will be instrumental in harmonizing interactions and enhancing collaboration across all parties involved.


Responsibilities

  • Proactively communicate with projects and security researchers to provide updates on bug reports, reward payments, and program milestones
  • Assist projects on Immunefi’s platform and ensure collaborative interactions with hackers
  • Coordinate follow-ups with projects on various topics such as bug report approvals and mediations
  • Manage inbound information requests and ensure timely responses to all stakeholders

Requirements

  • Strong adaptability to embrace change and explore innovative methods for problem-solving
  • Dependable with experience in a fast-paced environments with quick decision-making abilities
  • Ability to communicate technical and security related information effectively to non-expert-stakeholders
  • Proficiency in Google Workspace and Slack applications
  • Strong written & verbal English communication skills
  • Technical proficiency and strong interest in areas like Blockchain, Crypto, DeFi, and Smart Contracts are preferred
  • Excellent presentation, human relations, and organizational skills


Availability aligned with Central / Western European Time Zones

Working at Immunefi

Immunefi is the foremost Bug Bounty Marketplace in the crypto / Web3 space providing a platform to facilitate the protection of $bn of user funds. We aim for excellence in all we do and want to build a world class team of highly skilled professionals who can help us to scale & develop our company. If you are successful in joining the team, you will be working in a highly collaborative, cross-functional environment where ideas, input & communication are prized. By necessity, the work pace here is rapid and we need people who are able to rapidly immerse themselves. As a fully remote and geographically dispersed team, we require everyone to be capable of autonomous & self-driven work in addition to being able to manage communication across global timezones.

Our Core Values

Always start with the customer - we start with the best outcome for the customer.

Constant vigilance - the safety and success of our customers and the company depend on our high security standards.

Bias for action - we proactively make decisions to drive impactful outcomes.

Always raise the bar for excellence - we build and hold each other accountable for a culture of discipline and excellence.

Think big and bold - we set audacious goals.

Act as an owner and drive outcomes to the finish line - we fully commit to work that best serves the company and our mission.

Build trust, act with integrity - we consistently solve problems and honor our commitments with our team, customers, and community.

What We Offer

  • 100% remote-first work environment, flexible schedule
  • Autonomous work environment with trusting, smart, reliable team members
  • An opportunity to be building an early-stage company in a dynamically evolving market and industry
  • An opportunity to build your own path in the company as we continue to evolve and grow
  • A global market (it’s fun to meet people from all over the world every day!)
  • A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)