Spearbit Labs Technical Account Manager Remote · Full time

Apply for Technical Account Manager

Client Relationship Management:

• Serve as the main point of contact for assigned clients.
• Develop a deep understanding of each client's technical and security needs.
• Build strong, long-term relationships with clients to ensure their satisfaction and retention.

Technical Expertise:

• Stay up-to-date on Spearbit's security services and technology offerings.
• Provide clients with technical guidance and recommendations to address their unique requirements.
• Collaborate with our technical teams to implement and deliver solutions effectively.

Account Growth:

• Identify opportunities where Spearbit services fit together with existing client’s needs.
• Work to expand the scope of services offered to clients, ensuring their evolving needs are met.

Issue Resolution:

• Address and resolve client concerns or issues in a timely and effective manner.
• Coordinate with internal teams to ensure client requests are handled efficiently.

Client Communication:

• Regularly communicate with clients to provide updates, gather feedback, and maintain a strong client relationship.

Reporting and Documentation:

• Maintain accurate and up-to-date records of client interactions and service agreements.
• Generate reports and documentation as needed to support client engagements.

Requirements:

• 3+ years of experience in a technical account management or client-facing role within the technology or security services industry.

• Have gone through Secureum or equivalent level of training in security.

• Strong technical background with a good understanding of blockchain security and/or cybersecurity
• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical clients.
• Proven ability to manage client relationships and drive client satisfaction.
• Excellent problem-solving, attention-to-detail and conflict-resolution skills.
• Self-motivated and able to work independently, as well as collaboratively with cross-functional teams.
• Familiarity with the blockchain and cryptocurrency industry is a plus.
• Hands on smart contract security or web2 cybersecurity experience is highly desirable.

Benefits:

• Competitive salary and performance-based bonuses 
• Opportunity to work in an early-stage startup with a talented and passionate team.
• Exposure to high-profile clients in the blockchain and cryptocurrency industry.
• Comprehensive health and dental benefits package.
• Stock options.

If you are enthusiastic about technology, security services, and delivering exceptional client experiences, and if you have a background in account management or a related field, we invite you to apply for this exciting opportunity as a Technical Account Manager at Spearbit.