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Technical Account Manager

Spearbit

Spearbit

IT, Sales & Business Development
Remote
Posted on Wednesday, September 13, 2023

Spearbit Labs Technical Account Manager Remote · Full time

Spearbit is seeking an enthusiastic and experienced Technical Account Manager to join our team. As a Technical Account Manager, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will be responsible for managing and nurturing client relationships, understanding their technical needs, and working closely with our internal teams to deliver exceptional service. The ideal candidate will have a strong background in technology and security services, exceptional communication skills, and a passion for delivering outstanding client experiences.

Description

Client Relationship Management:

  • Serve as the main point of contact for assigned clients.
  • Develop a deep understanding of each client's technical and security needs.
  • Build strong, long-term relationships with clients to ensure their satisfaction and retention.

Technical Expertise:

  • Stay up-to-date on Spearbit's security services and technology offerings.
  • Provide clients with technical guidance and recommendations to address their unique requirements.
  • Collaborate with our technical teams to implement and deliver solutions effectively.

Account Growth:

  • Identify opportunities where Spearbit services fit together with existing client’s needs.
  • Work to expand the scope of services offered to clients, ensuring their evolving needs are met.

Issue Resolution:

  • Address and resolve client concerns or issues in a timely and effective manner.
  • Coordinate with internal teams to ensure client requests are handled efficiently.

Client Communication:

  • Regularly communicate with clients to provide updates, gather feedback, and maintain a strong client relationship.

Reporting and Documentation:

  • Maintain accurate and up-to-date records of client interactions and service agreements.
  • Generate reports and documentation as needed to support client engagements.

Requirements:

  • 3+ years of experience in a technical account management or client-facing role within the technology or security services industry.
  • Have gone through Secureum or equivalent level of training in security.

  • Strong technical background with a good understanding of blockchain security and/or cybersecurity
  • Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical clients.
  • Proven ability to manage client relationships and drive client satisfaction.
  • Excellent problem-solving, attention-to-detail and conflict-resolution skills.
  • Self-motivated and able to work independently, as well as collaboratively with cross-functional teams.
  • Familiarity with the blockchain and cryptocurrency industry is a plus.
  • Hands on smart contract security or web2 cybersecurity experience is highly desirable.

Benefits:

  • Competitive salary and performance-based bonuses 
  • Opportunity to work in an early-stage startup with a talented and passionate team.
  • Exposure to high-profile clients in the blockchain and cryptocurrency industry.
  • Comprehensive health and dental benefits package.
  • Stock options.

If you are enthusiastic about technology, security services, and delivering exceptional client experiences, and if you have a background in account management or a related field, we invite you to apply for this exciting opportunity as a Technical Account Manager at Spearbit.